Shipping & Returns
CLOSED FOR CHRISTMAS. You can still place an order, but it will not be dispatched until 4th January 2023
LAST ORDER DATE FOR CHRISTMAS 2022:
UK - 14th December
Rest of World: 1st December
Total delivery time is displayed below. This is approximate and not guaranteed.
Due to Royal Mail strike action, please allow additional time for delivery.
For any delivery queries, please email sophie@sillyloaf.com and I will get back to you as soon as possible.
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Standard Shipping
£2.00 or FREE over £15 | Royal Mail 1st Class | 3-7 Working Days
United Kingdom
Ireland
Channel Islands
Isle of Man
Jersey
£8.00 | Royal Mail Tracked Airmail | 7-21 Days
Europe
£6.00 | Royal Mail Standard Airmail | 7-21 Days
United States
Canada
Mexico
Australia
£8.00 | Royal Mail Standard Airmail | 7-21 Days
Rest of World
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Large Item Shipping (You will need to be home to accept your parcel)
Clocks, Mirrors, Mugs
£2 or FREE over £15 | Royal Mail 1st Class | 7-10 Working Days
United Kingdom
Ireland
Channel Islands
Isle of Man
Jersey
£10.00 | Royal Mail Standard Airmail | 7-21 Days
Europe
£8.00 | Royal Mail Standard Airmail | 7-21 Days
United States
Canada
Mexico
Australia
£10.00 | Royal Mail Standard Airmail | 7-21 Days
Rest of World
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RETURNS POLICY
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Returns are accepted (including sale items) if you notify us in writing within 14 days of receipt of the item that you wish to cancel your order. This must be via email and not through social media. You will then have a further 14 days to return the item to us. Only then can we process your full refund, including original shipping costs at a basic rate (ie. special delivery surcharges will not be refunded). Returns will be at your cost and these costs will not be refunded.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. It must also be in the original packaging. If you have discarded the item, you will not be eligible for a refund.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase. Your order number may be sufficient.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially credited.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still have not received your refund yet, please contact us at sophie@sillyloaf.com.
Damaged Items
If your item arrives damaged, please email sophie@sillyloaf.com immediately. You will need to provide an image of the damaged item. You will be offered a replacement in the first instance and in some cases you may be offered a refund.
If you have disposed of the item, you will not be eligible for a replacement or refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to sophie@sillyloaf.com and I will send you a returns label. You must notify me first before returning your item. If you wish to return your item for a different product, please see the returns policy. You will receive a refund and will need to make a new purchase for the new item.
Returns Address
You should return your product to: Silly Loaf Returns, 3 Sandsgate, Sunny Bank Mills, Farsley, Leeds, LS28 5UJ
You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or not as described. Shipping costs are non-refundable.
Please obtain proof of postage when returning your item. Proof of postage is a free service offered by Royal Mail/Post Office in the UK. If your item goes missing or is damaged before being returned to us, you may need to supply this proof of postage to receive your refund.