Frequently Asked Questions

Shipping Methods and Costs*

Destination	Shipping Method	Product/Qty	Order Value	Shipping Price
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail First Class Letter: 3-5 Working Days	Stickers (up to 9pcs) and/or Cards (up to 2pcs)	£0+	£2
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail Tracked 48	Cards 3pcs+ Jewellery Clothing Mugs Prints etc	£0-£34.99	£4
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail Tracked 48	Flat Rate	£35+	FREE
UK Ireland Channel Islands Isle of Man Jersey	Special Delivery 1-3 Working Days: Tracking number provided, must be signed for on delivery	Flat Rate	£0+	£11.45
Europe	Standard Shipping 3-7 Working Days: Tracking number provided	Flat Rate	£0 - £99	£9.50
Europe	Standard Shipping 3-7 Working Days: Tracking number provided	Flat Rate	£100+	FREE
United States Canada Mexico	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£13.50 †
United States Canada Mexico	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE †
India	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£12.50
India	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE
Rest of World	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£15
Rest of World	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE

 

For any delivery queries, please email sophie@sillyloaf.com and we will get back to you as soon as possible.

*Retail orders only. For wholesale orders, see below:

UK Ireland Channel Islands Isle of Man Jersey

Royal Mail Special Delivery

Flat Rate

£12 or FREE on orders over £175

†US TARIFF INFORMATION
We will continue to monitor the tariff situation, but advise there may be delays to orders being shipped to the US. We will endeavour to prepay US tariff charges, however we advise that you may receive additional customs charges when your order enters the US. If you're unsure, please contact us.

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RETURNS POLICY

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Returns are accepted (including sale items) if you notify us in writing within 14 days of receipt of the item that you wish to cancel your order. This must be via email and not through social media. You will then have a further 14 days to return the item to us. Only then can we process your full refund, including original shipping costs at a basic rate (ie. special delivery surcharges will not be refunded). Returns will be at your cost and these costs will not be refunded.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. It must also be in the original packaging. If you have discarded the item, you will not be eligible for a refund.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. Your order number may be sufficient.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially credited.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still have not received your refund yet, please contact us at sophie@sillyloaf.com.

Damaged Items
If your item arrives damaged, please email sophie@sillyloaf.com immediately. You will need to provide an image of the damaged item. You will be offered a replacement in the first instance and in some cases you may be offered a refund.
If you have disposed of the item, you will not be eligible for a replacement or refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to sophie@sillyloaf.com and I will send you a returns label. You must notify me first before returning your item. If you wish to return your item for a different product, please see the returns policy. You will receive a refund and will need to make a new purchase for the new item.

Returns Address
You should return your product to: Silly Loaf Returns, 3 Sandsgate, Sunny Bank Mills, Farsley, Leeds, LS28 5UJ

You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or not as described. Shipping costs are non-refundable.

Please obtain proof of postage when returning your item. Proof of postage is a free service offered by Royal Mail/Post Office in the UK. If your item goes missing or is damaged before being returned to us, you may need to supply this proof of postage to receive your refund.

 

Shipping Methods and Costs*

Destination	Shipping Method	Product/Qty	Order Value	Shipping Price
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail First Class Letter: 3-5 Working Days	Stickers (up to 9pcs) and/or Cards (up to 2pcs)	£0+	£2
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail Tracked 48	Cards 3pcs+ Jewellery Clothing Mugs Prints etc	£0-£34.99	£4
UK Ireland Channel Islands Isle of Man Jersey	Royal Mail Tracked 48	Flat Rate	£35+	FREE
UK Ireland Channel Islands Isle of Man Jersey	Special Delivery 1-3 Working Days: Tracking number provided, must be signed for on delivery	Flat Rate	£0+	£11.45
Europe	Standard Shipping 3-7 Working Days: Tracking number provided	Flat Rate	£0 - £99	£9.50
Europe	Standard Shipping 3-7 Working Days: Tracking number provided	Flat Rate	£100+	FREE
United States Canada Mexico	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£13.50 †
United States Canada Mexico	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE †
India	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£12.50
India	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE
Rest of World	Tracked Shipping 7-21 Working Days	Flat Rate	£1 - £99	£15
Rest of World	Tracked Shipping 7-21 Working Days	Flat Rate	£100+	FREE

 

For any delivery queries, please email sophie@sillyloaf.com and we will get back to you as soon as possible.

*Retail orders only. For wholesale orders, see below:

UK Ireland Channel Islands Isle of Man Jersey

Royal Mail Special Delivery

Flat Rate

£12 or FREE on orders over £175

†US TARIFF INFORMATION
We will continue to monitor the tariff situation, but advise there may be delays to orders being shipped to the US. We will endeavour to prepay US tariff charges, however we advise that you may receive additional customs charges when your order enters the US. If you're unsure, please contact us.

--------------------------------------

RETURNS POLICY

--------------------------------------

Returns are accepted (including sale items) if you notify us in writing within 14 days of receipt of the item that you wish to cancel your order. This must be via email and not through social media. You will then have a further 14 days to return the item to us. Only then can we process your full refund, including original shipping costs at a basic rate (ie. special delivery surcharges will not be refunded). Returns will be at your cost and these costs will not be refunded.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. It must also be in the original packaging. If you have discarded the item, you will not be eligible for a refund.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. Your order number may be sufficient.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially credited.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still have not received your refund yet, please contact us at sophie@sillyloaf.com.

Damaged Items
If your item arrives damaged, please email sophie@sillyloaf.com immediately. You will need to provide an image of the damaged item. You will be offered a replacement in the first instance and in some cases you may be offered a refund.
If you have disposed of the item, you will not be eligible for a replacement or refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to sophie@sillyloaf.com and I will send you a returns label. You must notify me first before returning your item. If you wish to return your item for a different product, please see the returns policy. You will receive a refund and will need to make a new purchase for the new item.

Returns Address
You should return your product to: Silly Loaf Returns, 3 Sandsgate, Sunny Bank Mills, Farsley, Leeds, LS28 5UJ

You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or not as described. Shipping costs are non-refundable.

Please obtain proof of postage when returning your item. Proof of postage is a free service offered by Royal Mail/Post Office in the UK. If your item goes missing or is damaged before being returned to us, you may need to supply this proof of postage to receive your refund.

 

Where possible, taxes are included in the price. However we cannot guarantee that your country will not charge an additional import fee or tariff. If you have any concerns, please contact us and we will do our best to look into these costs for you.

We use Shopify Payments online so we can accept the following cards:
American Express
Diners Club
Discover
Maestro
Mastercard
UnionPay credit cards
UnionPay debit cards
Visa

We also take payments using PayPal and ShopPay if you prefer to use these payment platforms.

We never see your payment details as this information is handled privately by Shopify.

Items that are listed as in stock are either ready and waiting to be shipped directly to you or we may need to complete some extra steps to get your item ready, but this will happen within the estimated time frame given.

Items that will take a longer amount of time to ship will be listed as pre order with shipping information.

We may make mistakes (none yet!) and realise an item is not in stock - if this happens we will contact you ASAP.

Returns are accepted (including sale items) if you notify us in writing within 14 days of receipt of the item that you wish to cancel your order. This must be via email and not through social media. You will then have a further 14 days to return the item to us. Only then can we process your full refund, including original shipping costs at a basic rate (ie. special delivery surcharges will not be refunded). Return shipping will be at your cost and these costs will not be refunded.

To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. It must also be in the original packaging.If you have discarded the item, you will not be eligible for a refund.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. Your order number may be sufficient.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected then your refund will be processed within 14 days to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially credited.
Next contact your bank. There is often some processing time before a refund is credited.
If you’ve done all of this and you still have not received your refund yet, please contact us.

In Store Returns
You may visit our shop in Leeds to return your item. Our address is: 3 Sandsgate, Sunny Bank Mills, Leeds, LS28 5UJ
Our opening times are: Weds - Sat, 10am - 4pm.

Damaged Items
If your item arrives damaged, please email contact us immediately. You will need to provide an image of the damaged item. You will be offered a replacement in the first instance and in some cases you may be offered a refund.
If you have disposed of the item, you will not be eligible for a replacement or refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we will send you a returns label. You must notify us first before returning your item. If you wish to return your item for a different product, you will receive a refund and will need to make a new purchase for the new item.

Returns Address
You should return your product to: Silly Loaf Returns, 3 Sandsgate, Sunny Bank Mills, Farsley, Leeds, LS28 5UJ

You will be responsible for paying for your own shipping costs for returning your item, unless it is damaged or not as described. Shipping costs are non-refundable.

Please obtain proof of postage when returning your item. Proof of postage is a free service offered by Royal Mail/Post Office in the UK. If your item goes missing or is damaged before being returned to us, you may need to supply this proof of postage to receive your refund.

You are welcome to contact us about your order to make changes or cancel your order. However if we have already shipped your order these changes may not be possible. If we have shipped your order and you wish to return it, please see our returns policy above.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we will send you a returns label. You must notify us first before returning your item. If you wish to return your item for a different product, you will receive a refund and will need to make a new purchase for the new item.

Me! My name is Sophie and I'm a Leeds girl born and bread that started making jewellery in her spare bedroom 15 years ago.

I still work in the business every day, deal with your enquiries, chat to you on social media, make your jewellery and operate the till in our shop.

We have a very small team including Stu - our spreadsheet man and occasional shop & events assistant, Elle - our assistant to basically everything (making jewellery, running the shop, updating the website etc) and Amy & Stacey who provide support running the shop from time to time.

Yes! We officially have a permanent shop in Leeds at Sunny Bank Mills.

Our opening times are Weds - Sat, 10am until 4pm.

Our address is:
3 Sandsgate, Sunny Bank Mills, 83-85 Town Street, Farsley, Leeds, LS28 5UJ

As we are a teeny, tiny team sometimes we have to close on a normal opening day. Our opening times are updated on Google so if you need to check if we're open pop "Silly Loaf" into Google and you'll find our up to date shop information there.

Our jewellery is made from the following materials:

Acrylic
Recycled acrylic
FSC certified sustainable wood

We use recycled materials where available, but if we have to use virgin plastic this is treated with extra care by ensuring it can be fully recycled.

Our offcuts are made into our zero waste jewellery and/or shredded to make brand new sheets of material to be made into new jewellery pieces. Our virgin plastic is manufactured in the UK so there are no import related carbon emissions.

Our packaging is plastic free and we reuse packaging we have received for our larger orders. We have our branded boxes made for us locally in Leeds, UK.

We recycle at our studio and shop and provide paper bags to our in store customers.

We offset carbon emissions from our shipping by investing in certified carbon offset projects.

Our jewellery is hypoallergenic which means it is generally suitable for sensitive skin. We use metals like iron or stainless steel which no not contain nickel - the element that causes most allergies.
You may be allergic to more metals and only able to wear gold and silver - please feel free to contact us to find out if we can make you a piece using a different metal. We can also occasionally offer a metal free solution.

Would you like to stock Silly Loaf products in your shop?
For information and a wholesale price sheet, please contact sophie@sillyloaf.com

Alternatively you can buy Silly Loaf products on Faire.

If you have any issues, please contact us. Our owner, Sophie, oversees all messages we receive so every concern or complaint will be dealt with at the highest level.